How can I change the sender email address from autoresponder?

  • Profile Image
    Hangchanleakna
    Asked on August 13, 2018 at 06:27 AM

    HI Team , 

    i seriously can't find where i can change from Noreply jotform.com to My email email address instead. 

    because i'd like the team to see my email when they submit the form instead jotform email. 


    can anybody let me know how to fix this ? 

    Thanks you 

    Screenshot
  • Profile Image
    Randy
    Answered on August 13, 2018 at 07:27 AM

    There are two methods for using custom sender address. 

    First one is using verification, This option sends the email alert on behalf of you but will still come from Jotform's mail servers.

    https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    The second one is using STMP, your emails will be sent using your own SMTP server.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps, if you need further information please let us know.

  • Profile Image
    Hangchanleakna
    Answered on August 13, 2018 at 11:32 PM

    15342173651.PNG


    hi , i'm a bit confused here.

    *Email Address : the email that I assign to be sent when the users submit ? 
    *Hostname : ??? 

    *Port ? what is it ? which number should I put ? 
    User name : Which user name I put ? username of jotform ? 
    Password : where I can get the password ? 

    I'm seriously a basic here . your more guidance is really save me.. 


    thanks you 


  • Profile Image
    Kiran
    Answered on August 14, 2018 at 12:16 AM

    *Email Address : the email that I assign to be sent when the users submit ? 

    Yes. The email address field in the wizard refers to the email address that you want to use as sender address.

    *Hostname : ??? 

    *Port ? what is it ? which number should I put ? 

    The hostname, port number information shall be provided by your email service provider. If you do not have the information, we request you to get in touch with your IT support team or email/hosting service provider.

    User name : Which user name I put ? username of jotform ? 

    Password : where I can get the password ? 

    The username and password refers to your email address that you want to use and it's password.

    Hope this information helps! 

  • Profile Image
    Hangchanleakna
    Answered on August 14, 2018 at 06:20 AM

    *I used my company email address as the email address when the users submit the form. 

    *Host name , Port  provided by internal ID 

    *Users Name , I put my Name 

    *Password , I put window passport to be used 

    i followed all of the instruction , when i try to submit my form using my other email, 
    i didn't receive any email notification of the user submit the form. 
    and the form that user submit also not receive. 

    Can somebody clone it and let it work ? and if this solution doesn't work  do we have any other solution ? 

    My purpose is : to get the users receive me as the Email Address ( my email address and my name ) 


    And then the one who submit the form also include their email in the form .. so they also receive the email of their submission. 

    Please help me on this. thanks you 


    15342414921.PNG15342415032.PNG15342415163.PNG

  • Profile Image
    Kiran
    Answered on August 14, 2018 at 07:45 AM

    Please try making the following changes to the SMTP account added and then send a test submission to see if that works.

    153424704015342414921.PNG 

    Also, please let us know the form that you want the email notification and autoresponder to be sent using this SMTP address so that we can take a look and assist you.

    Thanks!

  • Profile Image
    Hangchanleakna
    Answered on August 14, 2018 at 09:01 AM

    Hi , I tried it , and it doesn't work. 

     

    I also set condition , once the user submit their email it will send notification to that person. 

    it also doesn't work , can you please help me to fix this ? I also wanna see the problem here. my form is BIG conference form 2019

    thanks 

  • Profile Image
    daisy
    Answered on August 14, 2018 at 10:27 AM

    I cloned your form and added my Gmail account for SMTP setup. It looks like Gmail doesn't allow me to send email.

    When I use verification I got the email: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please try to use verification.

    Feel free to ask more questions if you need further assistance.

  • Profile Image
    Hangchanleakna
    Answered on August 15, 2018 at 04:58 AM

    hi , i'm getting lost now. 

    when I try to submit the form ,there's no any notification sending to my email. even to users.
    i'm the admin , and when the users submit I should have received the notification. but NOT 

    I have 2 purposes here :


    1st : I wish my users can submit the form and receive the notification of what users submit with my email address ( hchanleakna@coca-cola.com.kh ) sending to their email. 

    2nd : I wish the form i'm using ( BIG Conference 2019 ) with the EMAIL of the users to complete at the bottom text , after they submit , my email ( hchanleakna@coca-cola.com.kh ) can sent to users.

    I mean we should put the condition over this , and condition I set up doesn't work.


    15343233631.PNG  

  • Profile Image
    daisy
    Answered on August 15, 2018 at 06:44 AM

    1) I filled your form and got "Autoresponder" email from your email address "hchanleakna@coca-cola.com.kh". Also, I added my email address in your notification recipient email for testing purpose and I got the notification email too(I deleted my email address after testing operation).

    1534329522Screen Shot 2018-08-15 at 13.3

    1534329539Screen Shot 2018-08-15 at 13.3

    2) I got your email after submitting your form too:

    1534329618Screen Shot 2018-08-15 at 13.4


    Feel free to ask more questions.

  • Profile Image
    Hangchanleakna
    Answered on August 15, 2018 at 07:04 AM

    Hi Daisy , 

    you done a great job. 

    can you tell me how to do it ? 
    OR next time I will can do it by myself without disturbing you. 

    i seriously don't know the tricks here . 

  • Profile Image
    daisy
    Answered on August 15, 2018 at 07:14 AM

    You can change sender email address with verification if you need it in your other forms.

    Did you get the notification email of my test submission form?

    Please make a test submission to your form and fill the email field with your email address. Can you provide information to me if you get the "Notification", "Autoresponder" emails and your email that has "we we we" subject?

    1534331607Screen Shot 2018-08-15 at 14.1

    I will happy to help you if you need further assistance.

  • Profile Image
    Kiran
    Answered on August 15, 2018 at 09:25 AM

    It should be show their name with their email address. On FROM :  Not Jotform name with my email address 

    Since the email received by the user, I think it should be displaying your name or your organization name and your email address so that the user should be knowing that you sent a confirmation email. In order to change the name, you may edit the name from the autoresponder email settings. Please see the screencast below:

    15343392431551367_ChangeAutoResponseName

    This is when I am the admin who receive the submission from user Be Chhayrath . The name looks correct. But the email isn’t . It should be their email address in the field they submit 

    Unfortunately, we do not have a direct feature use the user entered email address as the sender email address. However, you may consider using Mandrill service to achieve your requirement.

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this information helps!