Move to Free Version

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    Asked on November 02, 2018 at 09:55 AM

    My Jotform subscription goes until January 1st, 2019 ... Can I move to the free version than?  Thanks.  Janet Hornik

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    Answered on November 02, 2018 at 10:51 AM

    Hi Janet,

    Yes you can move to the FREE/STARTER subscription. To do that please follow steps below:

    1) Make sure you'r logged in at Jotform

    2) Go to your account's billing page

    3) You will see Downgrade button under FREE/STARTER plan. Press it and follow instructions.


    The subscription will automatically downgrade to the Starter/FREE plan on the date of its subscription expiration. 

    To find detailed info check this guide.

    Let us know if this helps.

    Best regards.

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    Answered on November 02, 2018 at 11:43 AM
    Great … so I still have access to the paid version until December 31, 2018? When would be a good time to downgrade?

    Janet M. Hornik - Owner 
    1460 Meadowlawn Drive - Macedonia, OH 44056
    330-467-0695 (w) - 216-276-1529 (c) 

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    Answered on November 02, 2018 at 01:34 PM

    You can cancel now, so the subscription does not renew Dec 31, 2018. Your account will be scheduled to downgrade to free version on Jan 1st, 2019.