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jhornikAsked on November 2, 2018 at 9:55 AM
My Jotform subscription goes until January 1st, 2019 ... Can I move to the free version than? Thanks. Janet Hornik
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gokalpfiratReplied on November 2, 2018 at 10:51 AM
Hi Janet,
Yes you can move to the FREE/STARTER subscription. To do that please follow steps below:
1) Make sure you'r logged in at JotForm
2) Go to your account's billing page https://www.jotform.com/myaccount/billing
3) You will see Downgrade button under FREE/STARTER plan. Press it and follow instructions.
The subscription will automatically downgrade to the Starter/FREE plan on the date of its subscription expiration.
To find detailed info check this guide.
Let us know if this helps.
Best regards.
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jhornikReplied on November 2, 2018 at 11:43 AMGreat … so I still have access to the paid version until December 31, 2018? When would be a good time to downgrade?
Thanks.
Janet
Janet M. Hornik - Owner
1460 Meadowlawn Drive - Macedonia, OH 44056
330-467-0695 (w) - 216-276-1529 (c)
Janet@AlakazamTravel.com
www.JoinAlakazamTravel.com
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David JotForm Support ManagerReplied on November 2, 2018 at 1:34 PM
You can cancel now, so the subscription does not renew Dec 31, 2018. Your account will be scheduled to downgrade to free version on Jan 1st, 2019.