IPN Enabled - No payments received

  • Profile Image
    brandimax
    Asked on November 08, 2018 at 10:47 PM

    Hello guys,

    I enabled the IPN Relay URL (set as:  https://ipn.jotform.com/ipns/paypal.php) when I set up my form.  Today, I see two incomplete payments.  I have gone to Paypal to check and verify all of my settings.  Everything is enabled and set the way you have described in the instructions.  

    I even checked the IPN History in my PayPal account, however, these transactions are not listed there.  

    Can you please help?

    Thanks!

  • Profile Image
    Nik_C
    Answered on November 09, 2018 at 04:24 AM

    We're sorry for the inconvenience.

    Please be mindful that Incomplete payments show when your users close page/window once they submit your form and are redirected to PayPal.

    Incomplete payments notification is for you to be informed about that, but you cannot complete such submission and charge the user. Your user(s) will have to re-submit the form.

    More about Incomplete payments here: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you have any further questions.

    Thank you!


  • Profile Image
    brandimax
    Answered on November 09, 2018 at 11:02 AM

    Hi,

    Thank you for your response.  The end user has submitted the form 3 times and each occurrence is the same.  Incomplete payment.  In fact, I have another website in which the forms do not appear at all despite being connected (embedded) into the html.

     

  • Profile Image
    Adrian
    Answered on November 09, 2018 at 12:33 PM

    The end user has submitted the form 3 times and each occurrence is the same.  Incomplete payment.

    If the user did not complete the payment in PayPal, the submission will be shown in the Incomplete Payments section.

    Did you a receive the payment in PayPal but the submission is still in the Incomplete Payments?

    I have another website in which the forms do not appear at all despite being connected (embedded) into the html.

    Can you please tell us what is the URL of the website where the form is embedded?

    You can also create a new thread about this issue from https://www.jotform.com/contact

    Related Help Article: Which-Form-Embed-Code-Should-I-Use


  • Profile Image
    brandimax
    Answered on November 09, 2018 at 03:42 PM

    Ok...it seems that this particular user must have stopped each time when getting to the PayPal screen.  Another user's payment has been processed and completed.

  • Profile Image
    brandimax
    Answered on November 09, 2018 at 03:43 PM

    form is embedded on the following:

     

    www.khsignage.com > My Project >Make a Payment > bottom of page (Make a Credit Card Payment and Make a Check Payment) - the page sections appear but the form information does not appear.

  • Profile Image
    John_Benson
    Answered on November 09, 2018 at 04:21 PM

    Please try re-embedding the form using the iFrame Method. Here's a guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I checked the link you have provided and I was not able to see the embedded form. 

    154179840914az53656.png

    Let us know how it goes. Thank you.