How can I get my forms in my e-mail?

  • Profile Image
    trainpaws
    Asked on November 28, 2018 at 12:47 PM

    How can I get my forms to go in my e-mail when they fill out my forms? I lost many dancers by not responding. I thought they came to me, but I guess not. 


    Thank you, 

    Michele Ryan

    Pure Energy Dance Center 

  • Profile Image
    Kiran
    Answered on November 28, 2018 at 02:01 PM

    As I check the email history log, I see that the email notifications are being sent from our end without any issue. I notice that you are using comcast email address which seems to be causing the issue. It seems that Comcast is blocking the emails being sent using Jotform and we have few other users reporting the same. However, you may consider adding Jotform email address and domains to the whitelist in your Comcast account or consider using SMTP email address for sending the email notifications.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if the issue still persists. We will be happy to assist you further.