Square payment form is not working.

  • poopstain
    Asked on December 10, 2018 at 5:31 PM

    We have a Square payment form. Today we tried it and an error came back about not having a square token. We do not know what that is.


    The message said to contact the form administrator.


    we have never seen this before. Please look into this and get back as soon as possible because out site cannot accept payments.

  • Jed_C
    Replied on December 10, 2018 at 8:38 PM

    Sorry, but I'm unable to test square live payment due to that it doesn't support the country I'm am at the moment. 

    Would you mind sharing to us the form in question and also if possible that I can add a test product amounting to .1 or .01 to the form you will be sharing so I can do a live test using a live card?

    One last thing, please send us a screenshot of the error. Try to reproduce the error once again and send us a screenshot by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    Looking forward for your response.