When I press the Connect button inside the Square integration wizard, it shows a network error

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    Asked on December 29, 2018 at 03:12 PM


    I'm trying to create a form in Jot Form that links to my Square for payment.  When I press on the Square 'Connect' button on the top right of the form, then press allow in the permissions pop up screen, it just says network error and it's not able to connect.  I've restarted my browser, restarted my computer and am still getting the error.  Can you help please?

    Thank you,


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    Answered on December 29, 2018 at 06:43 PM

    Hello Megan - A network error could mean a problem with the current connection you're using. Have you tried it while connected to a different network? Since I'm unable to reproduce this problem, can you show us the exact error message you're getting?

    Complete guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Alternatively, open Chrome Incognito (or Firefox's private window) then log in to your JotForm account and proceed with the usual integration. This should also ask you to log back in to your Square account.

    If all else fails even after trying these, kindly get back to us with a screenshot of your browser console.

    Related guide: How-to-Get-a-Console-Report-From-Most-Common-Browsers

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    Answered on December 30, 2018 at 02:21 PM

    That worked that time when I used chrome vs safari.  Thanks for that.  

    One more question, are you able to set up recurring subscription payments through JotForm using Square?