Failed Connection to Square when switched to Live Mode

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    cpwfteam
    Asked on December 31, 2018 at 07:22 PM

    Hello,

    I am successfully connected to square in my Virtual Book Club Registration Form and was connected when in test mode for my Raising Body Positive Kids registration form until I tried to switch it to Live Mode. Now it keeps telling me it failed to connect on this Body Positive Kids form. Please help. 

    Brandi

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    Kiran
    Answered on January 01, 2019 at 02:41 AM

    I have checked your Virtual Book Club Registration Form form and see the Square account is connected in live mode. The form Raising Body Positive Kids is still connected in Test mode. You may switch to Live mode in the payment wizard and connect again to your Square account in live mode. 

    Please give it a try and let us know if you need any further assistance. We will be happy to assist you further. 

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    cpwfteam
    Answered on January 02, 2019 at 06:02 PM

    Hi Kiran, 

    This was why I reached out. I have tried multiple times to switch to live mode  on the Raising Body Positive Kids Form and reconnect to square but it continues to fail. I have double checked my log in/password and that is correct. Please advise on how to trouble shoot.

    Brandi

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    Kiran
    Answered on January 02, 2019 at 09:46 PM

    I have tried cloning your Jotform to my account and our HIPAA account to test with Square. I am able to connect to Square on both cloned forms without any issue. Since there are no submissions received to the form yet, could you try removing the Square payment field from the form and try adding it again to see if that works? If you are still experiencing any issue, please let us know if there is any error message displayed while connecting to Square. Also, it would be helpful if you can provide us with the browser console report if there are errors.

    Thanks!