Is there no way to disqualify a user as a Pixels lead using JotForm?

  • Asurans
    Asked on January 20, 2019 at 8:01 PM

    There is no way to disqualify with your program? I can hide but I want to get them out. Please advise.

  • Kiran Support Team Lead
    Replied on January 21, 2019 at 2:04 AM

    I am not sure what did you mean by disqualify. Could you provide us with more information about you are looking for? Do you mean to cancel the Bronze yearly subscription of your account and downgrade your account to free?

    We will wait for your response. Thank you! 

  • Asurans
    Replied on January 21, 2019 at 10:44 AM

    No, I mean if I am tracking someone with pixels and want to have the pixels at the end, if they answer no to a question that would disqualify them as a lead to me, can they be sent to page with no pixels instead of the pixel page? If that cannot done, let us talk about cancelling. 

  • Kiran Support Team Lead
    Replied on January 21, 2019 at 11:54 AM

    You may consider setting up a separate web page with and without pixel embedded code to redirect the user based on the option selected. Please refer to the guide below that can help you with this.

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Hope this information helps! 

  • Asurans
    Replied on January 21, 2019 at 12:20 PM

    NOoooo, How do I disqualify them in the form. If the answer yes, I send them on. If they answer no - I send them elsewhere.

  • BJoanna
    Replied on January 21, 2019 at 1:42 PM

    You can use conditional logic to redirect them to a different page if they answer no.

    Change Thank You Page URL Based on a Condition

    You can also hide/show form field with the conditional logic and send the email alerts based on the user's answer. More about conditional logic you can find here:

    Smart Forms Using Conditional Logic

  • Asurans
    Replied on January 21, 2019 at 2:04 PM

    It is does not work as they still fill-out the form. I need them to be stopped. For instance, if someone is a mobile home owner - then I cannot work with them. There is no was to stop them from going forward? This is very bad for FB Pixels as it will allow people who do not qualify proceed to your pixel page.

  • Elton Support Team Lead
    Replied on January 21, 2019 at 3:25 PM

    I am not quite familiar with FB Pixel but if you want a custom function, you can only achieve that when you manipulate the form source code.

    Here's how to get your form source code http://www.jotform.com/help/104-How-to-Download-a-Source-Code-of-your-Form

    So in your form source code, insert your FB pixel action script to those that are only necessary to track their events.

  • Asurans
    Replied on January 21, 2019 at 4:29 PM

    Yeah, that I know how to do that but i need to be able to take people out of the process when they do not qualify. Is there a way?

  • Elton Support Team Lead
    Replied on January 21, 2019 at 5:53 PM

    Just to clarify, you do not want users to fill the form if they are using mobile?

    If this is what you want, you can use CSS codes to remove the form on the page so it can't be seen by your users.

    If I've misunderstood your question, can you provide a reference from FB Pixel on how you want the disqualify to work, we don't exactly know how you'd want to implement it on your form.

    Thanks

  • Asurans
    Replied on January 21, 2019 at 7:42 PM

    You do not know what Facebook pixels are? If they answer a question how can I stop them from going forward? I gave you an example above with the mobile home example... I do not want people with mobile homes to move forward in the process, is there a way to kick them out of the process/funnel? Also, my Facebook pixel for the event is not working. 


    I said NOTHING about mobile phones. I said mobile homes, big difference. Where is the disconnect?

  • Elton Support Team Lead
    Replied on January 21, 2019 at 9:12 PM

    We know what Facebook Pixel is but we don't know how you'd want to integrate it on the form since we do not have integration with FB Pixel. The workaround we can only offer is to prevent the user from filling the fields further when they select YES on Have you been a homeowner for more than 12 months? question in your form.

    Example on the cloned version.

    https://form.jotform.com/90208256919967 (select YES on the first question and you'll not be able to continue) 

    If you like this, here's how to implement it in your form;

    1. Add a Text on the last page of your form

    Is there no way to disqualify a user as a Pixels lead using JotForm? Image 1 Screenshot 40

    2. Create a Skip to page Condition, Go to Settings> Conditions > select Skip to / Hide a Page

    Is there no way to disqualify a user as a Pixels lead using JotForm? Image 2 Screenshot 51

    Example condition:

    Is there no way to disqualify a user as a Pixels lead using JotForm? Image 3 Screenshot 62

    P.S. Apologies for the oversight, we understand now that it is mobile homes, not a mobile phone. :)

  • Asurans
    Replied on January 21, 2019 at 9:17 PM

    Thank you - we are getting somewhere, much appreciated! But will everyone see the “We do not accept mobile home?” And will it stop them from going forward? I want to stop them so I can put a Facebook pixel in the end? And do you now why my event code is not working?

    thanks again!

  • Asurans
    Replied on January 21, 2019 at 9:19 PM

    I do not want people with mobile homes too not get to the second FB pixel. How can we do it?

  • Kiran Support Team Lead
    Replied on January 21, 2019 at 11:54 PM

    will everyone see the “We do not accept mobile home?”

    Based on the condition set on the form, the form skips to the page where this text field is displayed.

    will it stop them from going forward?

    If you do not want the user to submit the form when Mobile home is selected, you may set a condition on the form to disable Submit button as shown below:

    154813220122012019 100107 122 Screenshot 10

    So, when the form is submitted, the message shall be displayed as below:

    154813221722012019 100117 121 Screenshot 21

    I want to stop them so I can put a Facebook pixel in the end?

    If the pixel is tracking the event on page load, though the form is not submitted it shall be tracked. I am not sure how 'inline action' event can be worked out, but you may try placing the Pixel code field at the end of the form to see how it works. I'll try to test this later and get back to you with any useful information.

    do you now why my event code is not working?

    Please try following the screencast and see if that works.

    1548132688FacebookPixelTrackingCardForms Screenshot 32

    Hope this information helps! 

  • Asurans
    Replied on January 22, 2019 at 9:32 AM

    Great job except for the pixel. Everything else was spot on. But it is the event code that I am having problems with. I tried creating another box to put the pixel in but it does not work still... can you check it out?

  • BJoanna
    Replied on January 22, 2019 at 10:58 AM

    Are you working on this form https://www.jotform.us/form/90204398051149?

    I inspected your form and you added the Pixel code field at the top of the form. Please add it to the bottom as my colleague suggested and test it again. 

    Also, use only this part of the code:

    <img height="1" width="1" style="display:none"

      src="https://www.facebook.com/tr?id=120602378622937&ev=PageView&noscript=1"

    />

  • Asurans
    Replied on January 22, 2019 at 12:24 PM

    I need it though when someone first enters... that cannot be done?

  • Asurans
    Replied on January 22, 2019 at 12:27 PM

    And how do I put the event code?


  • David JotForm Support Manager
    Replied on January 22, 2019 at 1:45 PM

    If the event code a script code? Unfortunately, our form builder does not accept script code for security reason, only HTML code is accepted.