Creating the mails to arrive already in place in the recipients inbox

  • Profile Image
    Sideways10Up
    Asked on February 04, 2019 at 02:07 PM

    I have created a form and have set up "trigger mails" to send send to people that have completed the from.

    The images in an emails can either arrive in an inbox embedded or still be referenced in other words the recipient needs to right click on the placeholder where the image needs to go and click on download image, this then downloads the image and seconds later displays where the placeholder frame is.

    currently I can only get the mails that I build in Jotform to be referenced in the body of the mail.

    How can I change this setting when creating the mails to arrive already in place (embedded) in the recipients inbox?



    This is a re-post of a comment on How to Post Screenshots to Our Support Forum

  • Profile Image
    Jonathan
    Answered on February 04, 2019 at 03:40 PM

    If I understand correctly, you want to edit email content of the email templates.

    How to Edit the Email Template for Notifications and Autoresponders

    Let us know if this is not the case. 



  • Profile Image
    Sideways10Up
    Answered on February 12, 2019 at 02:30 AM

    Hi Jonathan, no this is not the case.

    I have created an email and everything inside it works.

    I then mail a test to myself - but none of the images in the mail displays. I then have to right click on the placeholder frame (where the image is supposed to be) and click "down load images" THEN only does the images display where they were supposed to be.


    What I need is for all the images in my emails to immediately display without needing to right click and select the download images option.

    Can Jotform do that?

  • Profile Image
    Victoria_K
    Answered on February 12, 2019 at 04:13 AM

    Yes, we have an option to display uploaded images on email alerts. Please check instructions here: How-to-display-uploaded-image-in-the-form-emails-or-thank-you-message

    We will be glad to assist if you need more help on this, just let us know.