not receiving notification email

  • Profile Image
    SMITHSRV
    Asked on March 11, 2019 at 10:10 AM

    Hi,


    Sometimes we are experiencing difficulties with receiving the form submissions when they are submitted through jot form.  


    How can we ensure we are receiving every entry?


    Thanks,

    Madison Johnstone

    madi@smithsrvcentre.com

  • Profile Image
    Richie_P
    Answered on March 11, 2019 at 11:46 AM

    We are sorry for the inconvenience this may have caused.

    I have checked your mail logs and seen 4 notification emails sent for the month.

    You may also view your mail logs in your account history.

    Here is a guide:https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Can you please try whitelisting Jotform IP address and domains?

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Please give it a try and let us know if the issue still remains.