not receiving notification email

Hi,

Sometimes we are experiencing difficulties with receiving the form submissions when they are submitted through jot form.  

How can we ensure we are receiving every entry?

Thanks,

Madison Johnstone

madi@smithsrvcentre.com

We are sorry for the inconvenience this may have caused.

I have checked your mail logs and seen 4 notification emails sent for the month.

You may also view your mail logs in your account history.

Here is a guide:https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

Can you please try whitelisting JotForm IP address and domains?

Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

Please give it a try and let us know if the issue still remains.