Getting Error Pages on Form submission

  • Profile Image
    recreationpros
    Asked on April 01, 2019 at 08:42 PM

    I have had a couple of people fill out forms and say that when they hit the submit button they get an error page. I looked to see if I got their completed form, but no luck. 

    These were two different forms that had the error pages.

    https://form.jotform.com/90768273038161

    https://form.jotform.com/90866559572170

    One woman who filled out the form got the error page twice and gave up. I don't know how many others got the error page and did not contact me.

    Can you tell me what is happening? Thank you.

  • Profile Image
    roneet
    Answered on April 01, 2019 at 10:44 PM

    On testing the Form, I was not able to replicate it. Could you please ask the user to get the screenshot of the error page so that we can guide you further.

    Also, in which browser were they trying to submit the Form.

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

    Thanks.

  • Profile Image
    recreationpros
    Answered on April 02, 2019 at 12:39 PM

    The last person who had this issue gave me this info:

    I use Firefox with a couple of plug-ins.  I run noscript to block background scripts, but have jot forms and cloudflare okayed and the page was allowed to load with unrestricted access.  I have submitted before with no problems. I also use a plugin called Smart HTTPS, which adds a secure connection to pages that are not already secured.  All jotforms should be https already though. Thanks!

    fyi - my submission on one of the other forms worked just fine today. 

    Hope that info helps. Not sure how the screen shot of the error page would help unless you have different error pages for different scenarios, but she did not have time to do it when I asked her.

  • Profile Image
    roneet
    Answered on April 02, 2019 at 01:56 PM

    The Form which you have is secure with https in it.

    https://form.jotform.com/90768273038161

    https://form.jotform.com/90866559572170

    Have you embedded the Form in any website which is not secure?

    From the error screenshot, we can find out the root cause. There are different error received like "Incomplete values error" or "502 error" or anything.

    From the browser console logs too we can check the cause if any antivirus or any firewall blocking the page to submit.

    The user can also check their browser console logs:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Looking forward to your response.

    Thanks.