Can I recover the data of a submission form?

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    pannaage
    Asked on April 10, 2019 at 06:29 AM

    I have written a lot for appendix B, including all images and specification. Due to I have used <select>/.. kind of symbol in my rich text content, system detect it as error I did not realize. Upon save & submit, the email content (including PDF) cannot show appendix B. Please refer attachment. Then I edit the form and also cannot see the content, I change the <select>/.. to select/.., after save, my appendix B whole information was gone.

    Possible to recover? 

    Please scroll to appendix B, my content no more


  • Profile Image
    Richie_P
    Answered on April 10, 2019 at 10:20 AM

    You may revert your form back to the previous version in which the field was not deleted to recover the data.

    Guide:https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Do note that if you delete a field that is associated with your submission data. The submission data will also be removed.

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    peilin
    Answered on April 10, 2019 at 10:14 PM

    Hi Richie,

    Thanks for your reply. Can we recover the submission content, which I have made editing ? Revision history is to recover form changed.

  • Profile Image
    BDAVID
    Answered on April 10, 2019 at 11:35 PM

    When you revert a form to a previous version, the collected data is also reverted and recovered in case you have deleted a field that contained data.

    Please make sure to download your existing submissions before reverting the form to a previous version: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel