-
pannaageAsked on April 10, 2019 at 6:29 AM
I have written a lot for appendix B, including all images and specification. Due to I have used <select>/.. kind of symbol in my rich text content, system detect it as error I did not realize. Upon save & submit, the email content (including PDF) cannot show appendix B. Please refer attachment. Then I edit the form and also cannot see the content, I change the <select>/.. to select/.., after save, my appendix B whole information was gone.
Possible to recover?
Please scroll to appendix B, my content no more
-
Richie JotForm SupportReplied on April 10, 2019 at 10:20 AM
You may revert your form back to the previous version in which the field was not deleted to recover the data.
Guide:https://www.jotform.com/help/294-How-to-View-Form-Revision-History
Do note that if you delete a field that is associated with your submission data. The submission data will also be removed.
Please give it a try and let us know if the issue still remains.
-
peilinReplied on April 10, 2019 at 10:14 PM
Hi Richie,
Thanks for your reply. Can we recover the submission content, which I have made editing ? Revision history is to recover form changed.
-
David JotForm Support ManagerReplied on April 10, 2019 at 11:35 PM
When you revert a form to a previous version, the collected data is also reverted and recovered in case you have deleted a field that contained data.
Please make sure to download your existing submissions before reverting the form to a previous version: https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel