Email Notification not receiving

  • Profile Image
    Scottish_Golf
    Asked on April 12, 2019 at 06:14 AM

    Form: https://eu.jotform.com/90271341263348 

    Form: https://eu.jotform.com/Scottish_Golf/PO



    Hi 

    I have had problems with both forms. 

    I have a condition in place that sends an email to different people at different stages of the form process. 


    On a few occasions, the forms do not send the email as stated within the condition. I cannot figure out why. 


    Even sometimes when I edit the submission and save the email won't send. 


    Can you check it please? 


    Thanks

  • Profile Image
    roneet
    Answered on April 12, 2019 at 10:17 AM

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    Try whitelisting our IP address and Domains. Have you checked the notification in your Spam folders? Since you are using your own email Id as sender so please check the settings of your SMTP email address.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You may try configuring the default JotForm emails noreply@jotform.com/ noreply@formresponse.com to see if you are able to receive emails if you are switching to this.

    Looking forward to your response.

    Thanks.