Out of submissions this month

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    sjakubik
    Asked on April 30, 2019 at 02:00 PM

    So...I'm out of submissions for April and have a ton of stuff coming in. Tried to go in and purchase a monthly silver plan but the system did not like that. How can I do this so we can receive stuff for the rest of the day? It's for a school and of course we are drama. :) Thanks! 

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    Nick_So
    Answered on April 30, 2019 at 03:35 PM

    Can you please provide us some more details like are you trying to upgrade from the Billing/Upgrade tab? Also what happens when you try to upgrade? Is it giving you an error message?

    Reference Guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    looking forward to your response.

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    sjakubik
    Answered on April 30, 2019 at 04:20 PM

    Yes, i keep getting this message: Screenshot

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    jherwin
    Answered on April 30, 2019 at 06:29 PM

    You already have a bronze plan so you need to upgrade your account via the billing page. Please login your account to jotform and click this link: https://www.jotform.com/myaccount/billing.

    You can then click the upgrade button to silver plan. Please give it a try and let us know how it goes.