Unable to open the PDF editor

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    paul_zenith
    Asked on June 20, 2019 at 04:22 AM

    i cannot open the pdf editor. I want to open to reveiw settings or else download and re-upload withoffline pdf editor if its possible ? Can you give m

    Screenshot
  • Profile Image
    roneet
    Answered on June 20, 2019 at 04:53 AM

    On checking your account I was not able to replicate any issue with the PDF editor. It is opening the editor without any error from our end.

    May we know what error are you experiencing? Could you please share the screenshot of the browser console logs so that we can check if there is any error.

    Could you please try the editor with this option?

    15610207511.PNG

    or try directly accessing the URL:

    https://www.jotform.com/pdf-editor/91676179893376

    Could you please share us the screenshot of the browser console:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Let us know the details so that we could assist you further.

    Thanks.


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    paul_zenith
    Answered on June 20, 2019 at 09:43 AM
    its ok. it does not open on Microsoft edge but it opens in google chrome.
    This is ok for a workaround for me
    ...