Uploaded image not attached to email notification and it says I have exceeded my 15 MB limit

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    Nathan Wilson
    Asked on July 30, 2019 at 04:31 PM
    at the bottom of the email it said that I exceeded the 15MB limit and the uploads were not attached.

    Is this a problem with your service or with my email (go daddy) provider? Also, are there any restrictions on how many files can be uploaded with your service at any given time? or month? etc? 

    Thank you for your assistance, I look forward to your response. 

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    Mike_G
    Answered on July 30, 2019 at 04:52 PM


    Please note that the attachments in email notifications are limited to 15MB. Email service providers limit file attachments for only up to 15MB in total size. If the attached file(s) exceeds that limit, attachments will not be included in the email and instead, you will get a warning message.

    With regards to the upload size limit, you can find more information about it in this guide — Changing-the-File-Upload-Size-Limit


    As for your account's usage and limits, you may refer to this guide — Understanding-Your-Account-Usage-Limits. The guide explains the limits of your account that resets every first of the month and the limits that are fixed.