Submission storage and upload space

  • Profile Image
    droberts3121
    Asked on August 02, 2019 at 11:42 AM

    I am getting the alerts that my submission storage and upload space are full.

    Is there a way to free up some of that space without upgrading?

    Could there be submissions coming in that are not being recorded?

    If not I will just use a different service. 


    Thank you

  • Profile Image
    zuritapia
    Answered on August 02, 2019 at 12:11 PM

    Hi @droberts3121!

    You can delete some of the older submissions to free up some space and remove the alerts of upgrading. Before deleting older submissions you can save all the data and download as a pdf or excel file. To do this please follow the guide below:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

  • Profile Image
    droberts3121
    Answered on August 05, 2019 at 05:12 PM

    Hi, 


    Thank you for your answer. I was able to clear submissions, but was not able to reset alerts. Also, we usually have many more submissions for this, but this time we only had a few. Were some submissions blocked because we did not have enough space?


    Thanks

  • Profile Image
    VincentJay
    Answered on August 05, 2019 at 07:08 PM

    I checked your account and you're still over the limit. You can check your account usage page to see it. Here's the link: https://www.jotform.com/myaccount/usage

    You need to delete the submissions with attachment files to clear your File Upload Storage. Here's a guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Note: Before deleting your data, I suggest downloading your submission data by following this guide: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Were some submissions blocked because we did not have enough space?

    I tested one of your forms and it is still working fine. 

  • Profile Image
    droberts3121
    Answered on August 09, 2019 at 06:37 PM

    It says I have 500 submissions, but I only have 42 submissions in one form... I have deleted all of the other submissions. I am also confused about how I free up upload space? It also says I have 5 forms when I only have 3... 1565390213Screen Shot 2019-08-09 at 5.35



    1565390111Screen Shot 2019-08-09 at 5.33

  • Profile Image
    VincentJay
    Answered on August 09, 2019 at 07:16 PM

    Please check your Archive Folder and Trash Folder. 

    - Archive Folder

    1565392305sgd3515.png

    - Trash Folder

    1565392320bxhw35.png

    Please keep in mind that deleted submissions are not recoverable. You can delete the forms on your Trash Folder by Purging it.

    1565392577vc26.png

    Please try it and let us know if the issue still persists.

  • Profile Image
    droberts3121
    Answered on August 14, 2019 at 03:20 PM

    Thank you for the clarification!