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quentin cotillardAsked on August 16, 2019 at 3:37 PM
I turned off the HIPPA compliancy off to see if it was the reason why the salesforce integration was not available. That was indeed the reason (UI is totally unclear. you might want to look into this).
But now I am trying to re-enable the HIPPA and I can't.
I keep on getting this cryptic message pointing to the pricing page even though I already have a silver account.
HIPAA COMPLIANCEWe understand that you are already using Encrypted Forms. HIPAA Compliant Forms are not compatible with that feature yet.
Please check our pricing page.
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VincentJayReplied on August 16, 2019 at 4:30 PM
Hi,
You need to apply again for HIPAA Compliance. Please follow this guide: https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance
I keep on getting this cryptic message pointing to the pricing page even though I already have a silver account
Could you please share a screenshot of the message here in the Forum so we can check it? To post a screenshot, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
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quentin.cotillardReplied on August 16, 2019 at 4:32 PM
This is the message I am getting (same as what you would get in a screenshot):
HIPAA COMPLIANCE
We understand that you are already using Encrypted Forms. HIPAA Compliant Forms are not compatible with that feature yet.
Please check our pricing page.
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VincentJayReplied on August 16, 2019 at 4:57 PM
Please try disabling the Encryption Forms option of the Account Data page. Here's a screenshot:
After that, try upgrading to HIPAA Compliance by following this guide: https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance
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quentin.cotillardReplied on August 16, 2019 at 5:32 PM
The box is already checked
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John Support Team LeadReplied on August 16, 2019 at 5:51 PM
Hi @quentin.cotillard,
Please try to uncheck that box then click the Upgrade to HIPAA Compliance button. It will bring you to this page and shall be able to upgrade the account to HIPAA:
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quentin.cotillardReplied on August 16, 2019 at 10:18 PMThe box is already checked
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Quentin Cotillard
Founding Partner | Chief Creative Technologist
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jherwinReplied on August 17, 2019 at 2:15 AM
Upon checking, your account is now HIPAA enabled. It looks like you've been able to resolve the issue you're experiencing, please let us know if you need further help.