Is there any LIMIT for the number of conditions I can create in my Jotform?

  • Profile Image
    direccionlegal
    Asked on August 21, 2019 at 05:44 PM

    I'm trying to create a condition in my Jotform and I get this in my screen:

     

    15664236431.jpg

    But when I refresh with F5 or I close my session and when return later, one of the conditions always disappear:

    15664237232.jpg

     

    Thank your for your help.

    Best Regards,

    Jorge

  • Profile Image
    Kevin_G
    Answered on August 21, 2019 at 07:46 PM

    I will be testing a cloned form of your account and will be sharing my results here. 

    I'll get back to you as soon as possible. 


  • Profile Image
    Kevin_G
    Answered on August 21, 2019 at 07:59 PM

    Ok, I have added the same condition to my form and it seems to have worked: 

    15664314541.gif

    May you please kindly try adding the condition to your form again and see if that works? 

    If the problem persists, please let us know if we can add the condition to your form directly. 

    Looking forward to your response. 

  • Profile Image
    direccionlegal
    Answered on August 22, 2019 at 11:18 AM

    Hi, the problem is still happening: I add a new condition, I refresh the screen or close my session and the condition disappears.

     

    I need your help.

     

    Thanks.

  • Profile Image
    Victoria_K
    Answered on August 22, 2019 at 12:52 PM

    Hi!

    This is happening because you are on a free plan. Free users can not send multiple emails and email conditions are likely limited to 3. If you would like to create more conditions, please consider upgrading your account: 

    How-to-Upgrade-My-Account

    How-to-Send-Email-Based-on-User-s-Answer

    Send-Notifications-to-Multiple-Recipients

  • Profile Image
    direccionlegal
    Answered on August 22, 2019 at 01:01 PM

    Ok, I've copied that.

    Thank you.