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direccionlegalAsked on August 21, 2019 at 5:44 PM
I'm trying to create a condition in my JotForm and I get this in my screen:
But when I refresh with F5 or I close my session and when return later, one of the conditions always disappear:
Thank your for your help.
Best Regards,
Jorge
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Kevin Support Team LeadReplied on August 21, 2019 at 7:46 PM
I will be testing a cloned form of your account and will be sharing my results here.
I'll get back to you as soon as possible.
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Kevin Support Team LeadReplied on August 21, 2019 at 7:59 PM
Ok, I have added the same condition to my form and it seems to have worked:
May you please kindly try adding the condition to your form again and see if that works?
If the problem persists, please let us know if we can add the condition to your form directly.
Looking forward to your response.
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direccionlegalReplied on August 22, 2019 at 11:18 AM
Hi, the problem is still happening: I add a new condition, I refresh the screen or close my session and the condition disappears.
I need your help.
Thanks.
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Victoria_KReplied on August 22, 2019 at 12:52 PM
Hi!
This is happening because you are on a free plan. Free users can not send multiple emails and email conditions are likely limited to 3. If you would like to create more conditions, please consider upgrading your account:
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direccionlegalReplied on August 22, 2019 at 1:01 PM
Ok, I've copied that.
Thank you.