Form over quota! message

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    highways
    Asked on August 22, 2019 at 09:27 PM

    Hello:

    I got an email that we were at our quota. I went in and deleted all the messages from our inboxes, which got us within our quota, but I'm still getting the over quota box on the sites where I have the forms embedded. See attached screenshot. 

    Any assistance you could provide would be most appreciated!

    - Patrick Kennelly

    Screenshot
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    Augustine_O
    Answered on August 22, 2019 at 10:50 PM

    Hello Patrick,

    I apologize for this, but the submission limit for a Free Plan is 100 submissions per month. Once your forms reach this submission limit, the "Form over quota" message will be displayed. The limit will be refreshed on the first day of every month. You could consider Upgrading to a higher plan to continue receiving submissions; otherwise, I'm afraid that you may have to wait until the submission records are refreshed next month. 

    Here are guides to help you Understand Account Usage and Limits and How to Upgrade your Account

    Please, let us know if you need anything else and we will be more than happy to help.

    Thanks.