When you add more than three email conditions, the previous email conditions are deleted.

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    Kathrin_Ott
    Asked on August 27, 2019 at 03:13 AM

    With my forms it saves only 3 conditions. I have copied them, but they are always deleted. Why does this happen?

    https://eu.jotform.com/build/92173433315351/

    Thanks for your reply!

    Kathrin

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    omergulen
    Answered on August 27, 2019 at 04:49 AM

    I've checked and replicated the issue, too. I have escalated the issue to our development team. A ticket has been created. You will be notified when the issue is resolved. You can follow the updates by this thread.

    If you need further assistance please ask away.

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    Kathrin_Ott
    Answered on August 27, 2019 at 05:20 AM

    Thanks!


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    eugene
    Answered on August 27, 2019 at 06:48 AM

    Hello,

    Free/guest accounts are limited with 3 conditional emails. Unfortunately, you can't set more conditional emails because of this limit.

    In order to set more conditional emails, you can upgrade your account.

    Thanks.

  • Profile Image
    Kathrin_Ott
    Answered on August 27, 2019 at 07:37 AM

    Ah, I thought, this could be the answer, but couldn't find the number of conditional e-mails in the plans. Which plan would fit then? I will need 12 conditional e-mails per form.

    Kind regards,

    Kathrin

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    Vanessa_T
    Answered on August 27, 2019 at 08:14 AM

    Once you upgrade to any paid plans, there will be no limits as to how many conditional emails you can set.

    However, please note that there's a maximum of 10 recipients per notification email, and maximum of 2 recipients per autoresponder. If you want to add more recipients than that, please create new notification and autoresponder emails.

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    Kathrin_Ott
    Answered on August 27, 2019 at 08:27 AM

    Just to clarify: We have several persons registring for en event at different times (up to 20 persons). Is this possible or not (without creating a new notification)?

  • Profile Image
    Vanessa_T
    Answered on August 27, 2019 at 09:00 AM

    I assume you are referring to Autoresponder Emails instead?

    Please note that by regular usage, Notification emails are sent to form administrators, while Autoresponder emails are meant for form fillers/submitters.

    When you setup autoresponder email, you only need to point the Recipient to an email field on your form. Irregardless of how many will fill out your form that has different email addresses, then the email address they've placed to that field will get an email.

    1566910752The Easiest Online Form Builde 

  • Profile Image
    Kathrin_Ott
    Answered on August 27, 2019 at 11:35 AM

    Yes, I meant autoresponder emails.


    Thanks!