Square recurring payment: Need to add a coupon code to Sell subscription payment type

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    carlacoroy
    Asked on August 29, 2019 at 08:13 PM

    I have attached my Square account to the form. However, I can't find how to allow a discount or promo code to be entered. And I also don't know how to offer payment options. 

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    gerardw
    Answered on August 29, 2019 at 08:20 PM

    Please follow these instructions to integrate with Square and add coupons:

    How-to-Integrate-Form-with-Square 

    How-to-Add-Coupon-Code-to-Payment-Forms 

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    carlacoroy
    Answered on August 29, 2019 at 08:22 PM

    I don't have that coupon tab on mine. 1567124558Screen Shot 2019-08-29 at 7.22

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    KrisLei
    Answered on August 29, 2019 at 08:50 PM

    Hi,

    I have verified that you are using "Subscription" for your payment type, the coupons can be set up if the payment type is "Sell Products". You can try to set up your payment options again and change the payment type.

    1567126190Payment type.JPG

    I hope this helps.

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    carlacoroy
    Answered on August 29, 2019 at 08:52 PM

    However, I'm not selling products. I'm selling subscriptions. I need the coupon on the subscriptions. some of the options I need include recurring... like monthly. And I need a coupon code option. There must be a work around? It would be crazy not to!

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    gerardw
    Answered on August 29, 2019 at 09:26 PM

    I can see in your form "Weight Loss Coaching Registration", you have set up the Payment type to "Sell subscriptions".

    15671272053008_3.png

    Sorry, but it seems adding a coupon code via the payment settings is currently not there for Square recurring payment. This is available only when you select the Payment type as "Sell Products". If you need the coupons feature for the 'Sell Subscriptions' payment type, they are currently available for Stripe, PayPal Standard and PayPal Pro integrations.

    Let me escalate this to our back end team as a feature request. We will not be able to provide an ETA at the moment, but we will keep you posted on updates via this thread.

    Meanwhile, you could try the above payment integrations, or change the payment type to "Sell products" on your current integration.

  • Profile Image
    carlacoroy
    Answered on August 29, 2019 at 09:28 PM

    Thank you. I would appreciate hearing from you or your team when there is a change to this. Thanks!

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    gerardw
    Answered on August 29, 2019 at 09:29 PM

    Sure, we will keep you posted on updates via this thread.

    Thanks!