What happened to all of our reminder emails for all our forms - they are gone!!!

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    millsjdm56
    Asked on September 25, 2019 at 05:08 PM
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    KrisLei
    Answered on September 25, 2019 at 05:37 PM

    Hi,

    I have checked your shared forms and it seems that there were notifications and autoresponders set up on it. The problem that I noticed is that the account of the form owner's email address is on our Bounce List. I think that's the reason why you are not receiving email notifications. 

    1569447222bounce list.JPG

    I have removed it on our bounce list, to further prevent this issue, kindly check this guide: Why Am I Not Receiving Email Notifications

    If you are still not showing email notifications on your forms please provide us the URL or direct link of the form to investigate on it.


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    millsjdm56
    Answered on September 25, 2019 at 06:30 PM

    Thanks - but that is not the issue. When I select any form, and click Edit Form, and then look at Publish > Email... I don't see the email notifications that I had created (in case I wish to edit them further). They just don't appear.

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    Vanessa_T
    Answered on September 25, 2019 at 07:18 PM

    I see you are instead referring to the Reminder Emails. Can you please share to us the Form URL so we can check on it.

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    millsjdm56
    Answered on September 26, 2019 at 08:28 AM

    resolved - thanks.

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    millsjdm56
    Answered on September 27, 2019 at 07:35 AM
    All of them
    David Mills - (813) 786-4381
    [sent from my Galaxy Note 9]
    ...
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    betty
    Answered on September 27, 2019 at 09:15 AM

    To avoid confusion, I must ask is this issue persisting on your end?

    As far as I checked some of the forms that are shared with you, I have seen that they do not have reminder emails both in the main account and in your account.

    Could you provide more information about the issue you have faced?

    We are waiting for your response.

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    millsjdm56
    Answered on September 27, 2019 at 09:59 AM
    Resolved. Thanks.
    David Mills - (813) 786-4381
    [sent from my Galaxy Note 9]
    ...
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    Vanessa_T
    Answered on September 27, 2019 at 11:08 AM

    Glad to hear all has been resolved.

    Should you ever need any assistance, don't hesitate to contact us again.