Im trying to get my account unsuspended and it won't even let me log in

Im trying to get my account unsuspended and it won't even let me log in. I want Jotform to delete a field on a form that is causing the issue.

I checked your account (jbateman). It is active and operational.

If you can not login, please try to reset your password via the Forgot Password button.

Please try to reset your password and let us know, if the issue still persists.

We will wait for your response.

The account Im having an issue with is:

hightowerins

I created a form and did realize a SS# request was a violation. We use these and DOBs to quote our clients home and auto insurance

It is ok to remove that box.  

This is crazy 

I have checked the account you mentioned in your last reply. Yes, the account was suspended due to the Social Security Number field on the form.

I have reactivated the account but I did not remove the field. You can keep the field in your form provided that you use the best security practices of JotForm. In such cases, we encourage our users to include in their form the mandatory Signature widget and a Term&Condition widget. Those widgets can serve as proof that your respondents agreed to have their information collected.

How-to-Add-an-E-Signature-to-Your-Form

Adding-a-License-Agreement-to-a-Form

Feel free to contact us again anytime if you have other questions or concerns regarding this.

As for your other concern, I have moved it to a new thread considering it is about another topic. — https://www.jotform.com/answers/2006740

We will be responding to that thread shortly.

To avoid confusion, please refer to that thread if you have any follow-up questions about your other concern.

I have reset the password and system still telling me suspended 

I would like to apologize for any inconvenience. You should be able to log in to your account now. Otherwise, please feel free to let us know.