I am unable to access my account

  • Profile Image
    Prince 
    Asked on November 09, 2019 at 07:51 AM

    Hi,


    I am unable to access my account, I have tried resetting my password however it does not allow me to login regardless of where I login manually or with google. It currently says 'login - suspended'.


    Please communicate the issue with me.

     

    Regards

  • Profile Image
    Mike_G
    Answered on November 09, 2019 at 09:17 AM

    We would like to apologize for any inconvenience. I checked the status of your account and I see that it is currently suspended due to forms in your account that are collecting Upload ID and ID number.

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    I have reactivated your account. To prevent the same inconvenience from happening again in the future, we encourage that you include in your forms a Signature widget and a Terms&Condition widget that will serve as proof that your respondents agreed to have their data collected.

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form

    Additionally, please change the email address associated with your account to a corporate email address that is in-line with the business you are promoting in your form.