Please cancel the Silver subscription

  • Antonio285291
    Ditanyakan pada tanggal 12 November 2019 pukul 17.42

    Buenas tardes, les escribo en esta ocasión para cancelar la suscripción que por equivocación se realizo, pero próximamente si estaremos solicitando la activación.

    Gracias.

    Atte.

    Antonio Farfán.

  • roneet
    Dibalas pada tanggal 12 November 2019 pukul 21.33

    Before cancelling the subscription, I would like to bring to your notice that once we cancel your subscription your account would be downgraded to a free one.

    Some of the Forms in your account has a couple of submissions. What I would advise you to take a backup of these submissions as a free account has a limit of 500 submissions storage and you are having 7302 submissions in total.

    To delete the submissions, please refer to this guide:

    Guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Before deleting make sure you have taken a backup of the submissions as submissions once deleted could not be restored again.

    For exporting submissions from each form individually, please follow this guide:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    For exporting only some submissions from individual forms, please follow this guide:

    https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    For exporting all your forms, submissions, and uploaded files, please follow this guide:

    https://www.jotform.com/blog/21-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-Export

    Let us know if you have further questions.

    Thanks.

  • Antonio285291
    Dibalas pada tanggal 19 November 2019 pukul 17.50
    Buenas tardes, ya descargue toda la informacion que tenia en la plataforma, quiero saber si esta confirmada la cancelacion de la compra..
    Gracias.
    Atte.
    Antonio Farfan.
    ________________________________
    De: Jotform
    Enviado: martes, 12 de noviembre de 2019 23:33
    Para: antoniojuyarg@hotmail.com
    Asunto: Re: Cancelacion
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by roneet
    Before cancelling the subscription, I would like to bring to your notice that once we cancel your subscription your account would be downgraded to a free one.
    Some of the Forms in your account has a couple of submissions. What I would advise you to take a backup of these submissions as a free account has a limit of 500 submissions storage and you are having 7302 submissions in total.
    To delete the submissions, please refer to this guide:
    Guide: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
    Before deleting make sure you have taken a backup of the submissions as submissions once deleted could not be restored again.
    For exporting submissions from each form individually, please follow this guide:
    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
    For exporting only some submissions from individual forms, please follow this guide:
    https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
    For exporting all your forms, submissions, and uploaded files, please follow this guide:
    https://www.jotform.com/blog/21-Feature-Announcement-Export-Your-Data-in-Seconds-with-Data-Export
    Let us know if you have further questions.
    Thanks.
    View this thread on browser Unsubscribe Thread
    1573612430
    ...
  • roneet
    Dibalas pada tanggal 19 November 2019 pukul 20.48

    I have gone ahead and canceled your Silver monthly subscription and initiated a refund. Please expect a refund in 7-10 days.

    Let us know if you have further questions.

    Thanks.