I want to downgrade from silver to bronze.

  • Profile Image
    Terry Williams
    Asked on December 12, 2019 at 08:40 PM

    I want to downgrade from silver to bronze. What happens to my data and my customer's link to my data if I close this account and open an entirely new one. I am in the midst of a big campaign and I don't need any interruptions for potential clients/ business. PLEASE ADVISE. IS THERE A PHONE SUPPORT SERVICE AVAILABLE????



    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

  • Profile Image
    roneet
    Answered on December 13, 2019 at 02:25 AM

    Please check the limits of the Bronze subscription:

    *Bronze – $19/month
    *1,000 Monthly Submissions
    *SSL Secure Submissions
    *Receive 100 Payments
    *10 GB Available Space
    *10,000 Monthly Form Views.

    If you are ok with the above limits then you may downgrade your account to the Bronze subscription.

    You were already auto renewed with the Silver subscription on December 12th, 2019. Do you want to cancel the subscription? We can provide a refund.

    Guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    You may cancel the Silver subscription and once your account is a free one. Please upgrade your account once again to the Bronze plan

    Looking forward to your response.

    Thanks

  • Profile Image
    twokolona
    Answered on December 13, 2019 at 11:50 AM
    with the Bronze subscription
    1. Do I receive 100 payments per m on the or per year
    2. Are my current submissions transferred to the bronze subscription or are they erased??
    Do NOT make any changes yet. as I told you or someone (I’ve written to so many in an attempt to get answers) I am in the midst of a big campaign and cannot afford an interruption in service until March 2020.
    Thank you. I look forward to your prompt response.

    Terry Williams
    Executive Director
    Black Parents Forum/Teacher of Color Recruitment Fairs
    404.241.5003 | #2019teacherofcolor | #2018blackparentsforum| #BPF20 terry@blackparentsforum.info | terry@teacherofcolor.info | P.O. Box 371595, Decatur, GA 30037

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  • Profile Image
    roneet
    Answered on December 13, 2019 at 01:17 PM

    1. Do I receive 100 payments per month or per year?

    Yes, you will receive 100 payment submissions per month.

    2. Are my current submissions transferred to the bronze subscription or are they erased?

    I have noticed that you have 430 submissions in total so that would be sufficient for the Bronze subscription.

    Let us know if you have further questions.

    Thank you.

  • Profile Image
    twokolona
    Answered on December 13, 2019 at 01:50 PM
    Yayyyyyy!!!
    ...
  • Profile Image
    twokolona
    Answered on December 17, 2019 at 04:50 PM
    Ok...i just cancelled the silver subscription theough Paypal ($390) via
    your instructions .
    I downgraded to and paid for the bronze subscription ($190).
    1. Please process my refund.
    2 . How do i access my saved files that were collected in the silver
    subscription?
    ...
  • Profile Image
    roneet
    Answered on December 17, 2019 at 08:47 PM

    Based on your request, we have processed a refund of $390. Please expect a refund in 7-10 days.

    The uploaded files are untouched so you can access those via your submissions page.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Let us know if you have further questions.

    Thanks.