Why can't I sign in my account

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    felix  
    Asked on January 11, 2020 at 05:39 PM

    ???

  • Profile Image
    jonathan
    Answered on January 11, 2020 at 06:38 PM

    Your account/username Medinamoving was suspended due to suspected form on the account.

    Your Medina Moving form  found on the account is suspicious of phishing activity as it collects SSN and License Numbers.

    1578785765zzz 2020-01-12 07.32.49.png

    This violates our Terms of UseIf your purpose is not to collect these data from the general public, but from your own customers, then we can make an exemption provided that you comply with the following requirements:

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information. (I see you already added this one.)

    3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address you currently show.

    We can reactivate the account but we need to remove these fields and ensure that you agree with our Terms.


  • Profile Image
    felix  
    Answered on January 11, 2020 at 06:50 PM
    Okay no problem can you reactive?
    ...
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    jonathan
    Answered on January 11, 2020 at 07:54 PM

    I have now reactivated the account and forms.

    You can check the status when you log in at https://www.jotform.com/login