Why my email is on the bounce list?

  • Overholt
    Asked on January 21, 2020 at 8:17 PM

    my email info@cassoverholtphotography.com is on a "bounce list" but it is a valid email I use it everyday. Can you fix this?

  • jherwin
    Replied on January 22, 2020 at 1:05 AM

    If an address is in our bounce list, that means that it has been rejecting emails from our services. This could be due to anything from the inbox being full to the address blocking the emails as spam.

    It is possible to remove addresses from our bounce list from your end: How-to-Remove-Your-Email-Address-from-Bounce-List

    This will allow for attempting to send emails to that address once again.

    Please whitelist jotform domains and IPs in your web/email host as well to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains