Switch payment method to PayPal

Hi, I haven't heard back from my question a few days ago.

1. We need to go to Paypal billing and remove our credit card.

2. We need to take advantage of our nonprofit discount as well.

3. We want to retain all of our existing forms.

Please advise.

Thanks!

Michelle Griffin

Hello,

We can downgrade your account back to the free account immediately if you want. After that, you can immediately change your payment method to PayPal.

If that is okay with you, please let us know. We'll wait for your reply.

Yes, please do so then I will upgrade with PayPal. Thanks!
...

You can now upgrade your account using your PayPal account. 

To upgrade, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

Please keep in mind that your account is a non-profit so you have a 50% discount. 

Let us know if you need further help. 

Hi,
I tried to go to PayPal but it's asking for a card for backup.
Catch 22.
We're moving to PP as we're getting rid of our card.
Is there a way to set this up without having the backup card requirement?
Thanks!
Michelle Griffin
...

Hello Michelle - It looks like PayPal is the one asking you to provide/add a credit card? If not, can you please give us a screenshot so we can review it on our end?

Guide: How-to-Post-Screenshots-to-Our-Support-Forum

Looking forward to your response.