Jotform Inbox > Duplicated submission entries

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    Miltonarts
    Asked on February 10, 2020 at 06:42 PM

    On our registration form, we are getting duplicates of the registrations which causes our counts to be off. What are we doing wrong.



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    JohnRex
    Answered on February 10, 2020 at 11:03 PM

    Looking at the form submissions, it seems that the users intentionally submitted multiple registrations.

    Do you want your users to only submit the form once and restrict them from making another submission? You can take advantage of our unique submission feature. You can try to use the "Check Cookies Only (Loose check)".

    It will check whether the submission came from the same browser, thus, limiting them to only submit the form once. Here is a guide to help you set unique submission:

    How-to-Set-Unique-Submissions-on-a-Form


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    Sue
    Answered on February 10, 2020 at 11:09 PM

    Folks are not submitting duplicate registrations. If you look at the times and dates of the submissions, they are identical. We also allow our members to submit from our computer in our organization, so we don’t want to limit a browser from submitting more than one registration. In addition, a person can register for a session in February and then again in April thus doing 2 separate registrations from the same browser. 

    These registrations, however, are identical and just showing up twice???

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    JohnRex
    Answered on February 11, 2020 at 12:37 AM

    If you'll check the submissions page of the form, you'll be able to see that there were no duplicate submissions. 

    And you were right. As I check the INBOX page, some entries get duplicated while other submissions are not shown. It seems to be a bug.

    Let me escalate this to our backend team for further investigation. You'll be informed on this thread as soon as it gets fixed or once an update is available.

    In the meantime, you can view the submissions via the Submissions page while the issue is being looked at.

    Apologies for this inconvenience.

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    janberk
    Answered on February 14, 2020 at 02:25 AM

    We're sorry for the inconveniences. It should be fixed now.

    If you have further issues please let us know.