Suspended?

  • Profile Image
    Carol Sample 
    Asked on February 24, 2020 at 09:53 AM

    I've been trying since Friday to log into my account - I've reset my password 2x and still cannot get in. I've also closed and opened a new browser...


    Password
    Login failed - SUSPENDED
    Forgot password?
  • Profile Image
    BJoanna
    Answered on February 24, 2020 at 12:20 PM

    Your account is suspended because the form you created is used to collect the SSN and Driver's License without the user's consent which is against our Terms of Use

    If you want to collect the SSN and Driver's License, you need to add the Terms & Conditions and Signature widgets to the form, for users to agree/allow/confirm that you are collecting the info for a purpose. 

    Let us know if you agree with our Terms and we will activate your account, so you can add the widgets. 

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    bossenergy
    Answered on February 24, 2020 at 02:50 PM
    Our driver form requires this and all of our FCRA releases are included with the application.
    Carol
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    ...
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    Bojan_J
    Answered on February 24, 2020 at 08:25 PM

    Greetings and thank you for your message.

    By our Terms and Condition, in order to collect the information my colleague mentioned, you need to have Terms & Conditions and Signature widget on your form.

    You have two options for Terms & Conditions:

    https://www.jotform.com/widgets/short-scrollable-terms

    https://www.jotform.com/widgets/terms-and-condition

    And multiple options for signatures:

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    If you are willing to add the required fields to your form, let us know and we will unblock your account so you can make required changes.

    Please let us know how do you wish to proceed. 

  • Profile Image
    BrentLamborn
    Answered on February 25, 2020 at 10:10 AM

    Hello,

    We do have the terms and conditions widgets on our form. See here https://www.jotform.com/build/50683586354969#preview


    Also, as you can see our terms and conditions text is part of the form. What more do we need to do? 

  • Profile Image
    BJoanna
    Answered on February 25, 2020 at 11:27 AM

    @BrentLamborn

    In the form you shared you added your Terms & Conditions to a basic Text field. You also added the Terms & Conditions widget, but it is not linked to your Terms. 

    You need to use the Terms & Conditions widget and link it to the webpage with your Terms or you need to use the Short Scrollable Terms widget and add your Terms there.

  • Profile Image
    BrentLamborn
    Answered on February 25, 2020 at 12:24 PM

    Ok, please check now. I think it should be good to go. I used the Short Scrollable Terms widget.

  • Profile Image
    Bojan_J
    Answered on February 25, 2020 at 01:28 PM

    Thank you for your reply. 

    I have checked your account, and the Short Scrollable Terms widget is set properly. If you plan to ask for sensitive information from your users, please do not forget to add a signature field as well.

    You can read more on them by clicking on the following link:

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form

    Please let us know if you have any further questions. 

  • Profile Image
    BrentLamborn
    Answered on February 25, 2020 at 02:43 PM

    We do and have had the signature field on the form. Now please refer to the original question in this post. Can Carol Sample's account be un-suspended? She needs access to the account.

  • Profile Image
    bossenergy
    Answered on February 25, 2020 at 02:50 PM
    Thank you. I’m still unable to access our account - hr@bosselmanenergy.com; let me know when you’ve updated my access.
    Thank you.
    Carol Sample
    CONFIDENTIALITY NOTICE: This email is intended for the use of the individual(s) or entity to which it is addressed, and may contain information that is privileged and confidential. If you have received this email in error, please immediately notify the sender by email. Please immediately and permanently delete this email and any and all attachments from your files if you are not the intended recipient. Any dissemination, distribution or copying of this communication is strictly prohibited. Thank you for your cooperation.
    ...
  • Profile Image
    Bojan_J
    Answered on February 25, 2020 at 04:47 PM

    Greetings and thank you for your message.

    Your account is no longer blocked, and you are able to access it.

    Please note that the original form from your profile still doesn't have the necessary fields. You can add the missing fields or clone the form BrentLamborn has shared.

    You can click here to see how you can clone a form.

    Please do not forget to do this to prevent further suspensions. 

    We are sorry for all of the inconvenience, but we need to make sure that our forms are used in the correct way, and that users submitting the forms don't get tricked and get used in a harmful way.

    Thank you for understanding.