Issues with my jot form on my website

  • Chris Nichols
    Asked on February 27, 2020 at 8:10 AM

    Just recently taken over another companies book of business. We actually changed all the info from their company to mine. The previous company was MobiCap as mine is Nifty Nichols Detailing. From time to time when people sign up for my membership program I will receive clients info while other times the former owners of MobiCap will receive information from my clients who signed up.

    We need this fixed asap.

  • Richie JotForm Support
    Replied on February 27, 2020 at 10:21 AM

    I have checked the form https://www.jotform.me/form/82006318987463 and it seems the notification email is sent to mobicap.

    To clarify, you have already edited the notification email of the form?

    Kindly edit the email recipient again if it is the correct email address.


  • Chris Nichols
    Replied on February 28, 2020 at 7:50 AM
    Anyway you can help me with my login?
    Sent from my iPhone
    ...
  • Richie JotForm Support
    Replied on February 28, 2020 at 9:05 AM

    To clarify, you forgot the account's password?

    You may follow this guide to reset the password.

    https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    A reset link will be send to the email address.

  • Chris Nichols
    Replied on February 28, 2020 at 9:50 AM
    I can’t remember what email I had either if there’s anyway you can look
    into it for me and get back to me ASAP
    ...
  • Richie JotForm Support
    Replied on February 28, 2020 at 11:07 AM

    For the form 82006318987463 it is under the account with email address s***ort@mo****p.us.

    If you have further questions, let us know.