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AGWEIBSLTDAsked on March 2, 2020 at 1:46 PM
I am having difficulties login in.
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Kevin Support Team LeadReplied on March 2, 2020 at 5:13 PM
I've checked your form and it seems like your account was suspended due to the "ID CARD NUMBER", kindly note that in order to ask for this information it's needed to have the terms and signature elements on your form so you let the users know why you need to collect their information.
Here are the links to the widgets:
- Terms: https://www.jotform.com/widgets/short-scrollable-terms
- Signature: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form
I would also recommend you to update your account email address to a corporate one so you can verify your business, you can do this on the following link: https://www.jotform.com/myaccount/
Your account is active in the meantime so you can modify the needed things, if you have questions, let us know.
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AGWEIBSLTDReplied on March 3, 2020 at 8:50 AMWhat do you Méan by corporate email address?
And I dont need thé signature form.it Will make things complicated for my
customers.please explain further.
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Kevin Support Team LeadReplied on March 3, 2020 at 12:05 PM
A corporate email address is an email that reflects your business, for example, user@company.com.
Using an email address with a free provider such as "@gmail.com" or "outlook.com" will not help to validate your activity.
Now, unfortunately, the change is required so you can collect the ID, otherwise you will need to remove that field from your form in order to avoid being suspended again.
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AGWEIBSLTDReplied on March 4, 2020 at 8:50 AMOk I will add the signature part.But for the email I dont have a company
website yet.When I will have one then I will be able to have corporate
email.I hope i can use my gmail account for now.
Regards
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Kevin Support Team LeadReplied on March 4, 2020 at 11:28 AM
You may keep using the free email provider in the meantime, I would recommend you to update it as soon as you have a corporate email available.
Thanks.
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AGWEIBSLTDReplied on March 5, 2020 at 11:50 AM
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Bojan Support Team LeadReplied on March 5, 2020 at 3:18 PM
Greetings and thank you for your message.
Since your latest question is not related to the original one, I have created a new thread for it.
You can see the answer for it on the following link:
https://www.jotform.com/answers/2195802Please let us know if you have any further questions.
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AGWEIBSLTDReplied on March 5, 2020 at 9:50 PM
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Ashwin JotForm SupportReplied on March 6, 2020 at 4:35 AM
I have moved your question related to JotForm in form URL to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2196672
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AGWEIBSLTDReplied on March 7, 2020 at 4:51 AM
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Jed_CReplied on March 7, 2020 at 6:29 AM
I have moved your question to a separate thread here https://www.jotform.com/answers/2198596. I'll respond to you on that thread shortly.