How to avoid duplicate submissions

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    Ivan  
    Asked on May 29, 2020 at 11:21 PM

    I have an order form, when the client sends me the submission, duplicates are arriving.  in other words, one or two submissions arrive.  apart from the original.  Where can I change this option?

    regards

    Ivan Abrego 

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    Vick_W
    Answered on May 30, 2020 at 02:55 AM

    Hey Ivan!

    Happy to help you today.

    I would like to inform you that, to avoid duplicate submission you need to follow this help guide through which you can set unique submission on a form.

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Try this and let us know if it helps.

    Thanks.

  • Profile Image
    Ivan  
    Answered on May 30, 2020 at 10:28 AM


    The point is that I have an order form, which I send via WhatsApp only to different clients who order me and if I limit by cookies or IP, the link is broken for others. Does it work like this?

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  • Profile Image
    Ivan  
    Answered on May 30, 2020 at 10:28 AM


    Hello .. I understood the issue of IP restriction, basically that each shipment to each device is unique, the question is, that link number is broken, if the person wants to make another request I have to define another link number, .. It happens if I have sent the previous link to multiple clients ... and I change it ...




    Iván Abrego Saied
    Gerente Comercial
    IMASOFT Consulting





























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  • Profile Image
    Vick_W
    Answered on May 30, 2020 at 02:55 PM

    Hey there!

    Thank you for writing back to us.

    If you are not interested to use unique submission option than there are couple of more options you can try.

    You can limit submissions by a "Unique Question".

    Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Also try adding a captcha field to your form to avoid duplicate submission.

    Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    Do let us know if you need any further assistance.

    Thanks.

  • Profile Image
    Ivan  
    Answered on May 30, 2020 at 04:28 PM


    Excellent thanks .. The CAPTCHA works for me, to avoid mass mailings or by accident .. The text of the cell phone, I can't find the usability .. That is, with that option, the person of that number could not repeat the use of the form. .


    Another topic, to generate another link number, was seeing how it works, where the new links are general .. I saw an option but it is for when you are going to assign a person via mail, it is not my case. How could I change my current link to another

     

    Iván Abrego Saied
    Gerente Comercial
    IMASOFT Consulting
































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  • Profile Image
    Vanessa_T
    Answered on May 30, 2020 at 10:34 PM

    Since your last post is of a different topic, I have moved it to a separate ticket:

    https://www.jotform.com/answers/2357860

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    EltonCris
    Answered on June 26, 2020 at 05:46 PM

    @Ivan

    FYI, duplicate submissions issue is now fixed. We added some preventive measures to help deter unwanted resubmissions of the previous entry. This should not happen again.

    Thanks!