I just upgraded and it isn't showing?

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    oasm
    Asked on June 02, 2020 at 08:08 PM

    Hi


    I've just upgraded this account but the upgrade isn't showing - can you help

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    Vanessa_T
    Answered on June 02, 2020 at 11:27 PM

    As per checking, you did upgrade on April 21, 2020, however, this was already cancelled and refunded.

    If you wish to upgrade again, kindly follow this guide:

    How-to-Upgrade-My-Account

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    oasm
    Answered on June 03, 2020 at 12:28 AM
    Morning Vanessa
    Thanks for your email. Please find attached the receipt from this morning's
    upgrade.
    Kind regards,
    Abbey
    ...
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    Vanessa_T
    Answered on June 03, 2020 at 02:01 AM

    Unfortunately, our Support System does not accept email attachments. If you'd like to share a screenshot, please follow the guide below:

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)