I just upgraded and it isn't showing?

  • oasm
    Asked on June 2, 2020 at 8:08 PM

    Hi


    I've just upgraded this account but the upgrade isn't showing - can you help

  • Vanessa_T
    Replied on June 2, 2020 at 11:27 PM

    As per checking, you did upgrade on April 21, 2020, however, this was already cancelled and refunded.

    If you wish to upgrade again, kindly follow this guide:

    How-to-Upgrade-My-Account

  • oasm
    Replied on June 3, 2020 at 12:28 AM
    Morning Vanessa
    Thanks for your email. Please find attached the receipt from this morning's
    upgrade.
    Kind regards,
    Abbey
    ...
  • Vanessa_T
    Replied on June 3, 2020 at 2:01 AM

    Unfortunately, our Support System does not accept email attachments. If you'd like to share a screenshot, please follow the guide below:

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)