The link to the appendix does not work

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    Asked on June 04, 2020 at 06:32 AM

    Dear Jotform support department,

    I've been working on an application form for our staffing department.

    We now have an issue with downloading the appendix to the email.

    When I click the link in the email, it downloads the appendix. But when both of my colleagues do, they get a 404 error.

    Do you happen to know what can cause this? I used Google Chrome, my colleagues used Chrome and Internet Explorer.

    If necessary, I can of course forward the conformation email they received after I left my reply in the form. 

    Look forward to hearing from you.

    All the best,

    Loraine van Huizen
    Oceanwide Expeditions

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    Answered on June 04, 2020 at 09:15 AM


    Thank you for your message.

    In this case, this is happening due to the option "Require log-in to view uploaded files.", please go to and uncheck that option.

    Complete guide: How-to-Unrequire-Log-in-to-View-Uploaded-Files.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered on June 18, 2020 at 04:28 PM

    I am having the same issue but when I go to uncheck "require login to view uploaded files"... its greyed out?

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    Answered on June 18, 2020 at 05:43 PM

    @valhenry I create a new ticket for you, please refer to