Issue with appointment functionality when using “edit this submission”

  • Sean Blake
    Asked on June 12, 2020 at 1:15 AM
  • Sean Blake
    Replied on June 12, 2020 at 1:17 AM

    159193900765F90FF8 CD3F 4B0A A42D 9B926D Screenshot 10


  • Sean Blake
    Replied on June 12, 2020 at 1:21 AM

    15919392653C855B94 C502 4A4F 975F 54BD06 Screenshot 10


  • Vick_W Jotform Support
    Replied on June 12, 2020 at 2:47 AM

    Hey Sean,

    Happy to help you today,

    I would like to inform you that I've cloned your form to test it here. I was successfully able to edit the submissions. Please have a look at the screenshot below.

    1591944190screenshot Screenshot 10

    Please make sure that after selecting the date you are selecting a time slot as well before clicking submit.

    Please also clear your form cache using the guide below and try again. Please do let us know if you need further assistance.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Looking forward to your response.

    Thanks

  • Sean Blake
    Replied on June 12, 2020 at 4:28 AM
    New response received

    p img {
    max-width: 100%;
    }


    As per your suggestion I ran the Clear Cache functionality I shut my phone Down and created a new booking and same issue is still presentSent using the mail.com mail appForwarded email
    ...
  • Vick_W Jotform Support
    Replied on June 12, 2020 at 5:40 AM

    Hey Sean,

    Thanks for writing back to us.

    On which mobile are you trying to edit your submissions? I'm asking because I tested this on mobile as well and was able to successfully edit the submission. 

    Also did you include an image in your last message? I don't see any. Please follow the guide below to see how you can send screenshot in our support system.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

    Thanks