Issue with appointment functionality when using “edit this submission”

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    Sean Blake 
    Asked on June 12, 2020 at 01:15 AM
  • Profile Image
    Sean Blake 
    Answered on June 12, 2020 at 01:17 AM

    159193900765F90FF8-CD3F-4B0A-A42D-9B926D


  • Profile Image
    Sean Blake 
    Answered on June 12, 2020 at 01:21 AM

    15919392653C855B94-C502-4A4F-975F-54BD06


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    Vick_W
    Answered on June 12, 2020 at 02:47 AM

    Hey Sean,

    Happy to help you today,

    I would like to inform you that I've cloned your form to test it here. I was successfully able to edit the submissions. Please have a look at the screenshot below.

    1591944190screenshot.png

    Please make sure that after selecting the date you are selecting a time slot as well before clicking submit.

    Please also clear your form cache using the guide below and try again. Please do let us know if you need further assistance.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Looking forward to your response.

    Thanks

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    Sean Blake 
    Answered on June 12, 2020 at 04:28 AM
    New response received

    p img {
    max-width: 100%;
    }


    As per your suggestion I ran the Clear Cache functionality I shut my phone Down and created a new booking and same issue is still presentSent using the mail.com mail appForwarded email
    ...
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    Vick_W
    Answered on June 12, 2020 at 05:40 AM

    Hey Sean,

    Thanks for writing back to us.

    On which mobile are you trying to edit your submissions? I'm asking because I tested this on mobile as well and was able to successfully edit the submission. 

    Also did you include an image in your last message? I don't see any. Please follow the guide below to see how you can send screenshot in our support system.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

    Thanks