Understanding Limits and Downgrading Account

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    Asked on June 16, 2020 at 11:09 PM


    If I was to sign up to one of your monthly plans, can you cancel at any time? 

    Also, if I cancel, would the forms still function on my website or do they stop working? 

    Thank you 


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    Answered on June 17, 2020 at 04:22 AM

    Hi Michelle,

    You can downgrade your account anytime.

    Here is a guide about How to Cancel a Subscription and Downgrade Back to Free?

    Your forms will be working on your web page. But the free plan has some limits. If you have exceeded limits your forms will be disabled.

    Here is a guide about Understanding Your Account Usage and Limits.

    You can check the limits on Jotform Features and Pricing.

    If you need further assistance, please feel free to contact us.