Receiving Duplicate submissions

  • Profile Image
    Bikeaction
    Asked on June 18, 2020 at 02:58 AM

    Hi there,


    I use a submission counter widget in my form and it happens that the widget does not work properly. The result is that I'm receiving multiple forms which have the same submission number. How can I fix that? 

    Thank you for your support.

  • Profile Image
    roneet
    Answered on June 18, 2020 at 06:18 AM

    Please note that it is possible to prevent multiple submissions from users here are the options available:

    #1. Add Captcha into your form so that unknowingly if the form is submitted then it would ask for a Captcha before submitting the form.

    #2. Unique Submission: You can take advantage of our unique submission feature to block multiple submissions from one system of one The IP address by setting the "Check Cookies Only (Loose check)" or "Check Cookies & IP address (Strict Check)" respectively. Here is a guide to help you set unique submission:  http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    #3. Unique Question: You can also use our unique question feature to prevent from submitting duplicate submissions. Example: You can set one of your forms questions (like cell number or email address) to be a unique question. This will not allow a user to use the same cell number or email address to submit your form. Here is a guide to help you:  http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Thanks.


  • Profile Image
    Bikeaction
    Answered on June 18, 2020 at 07:28 AM
    Hi,
    thanks for the answer.
    But I’m not sure if that’s going to solve the issue.
    I get submissions from different customers, therefore different IP addresses, with the same submission counter.
    It is as if the submission counter would not continue counting in submissions.
    Jochen Hering / Techsupport
    [signature_172345513]
    BIKEACTION GmbH | Weiskircher Strasse 102 | 63110 Rodgau | Germany
    T: +49(0)6106-77256-12 | F: +49(0)6106-7725610
    E: techsupport@bikeaction.de | HP: www.bikeaction.de
    Gerichtsstand: Amtsgericht Offenbach am Main, HRB 44711 | Geschäftsführer: Christoph Goebel
    ​Datenschutzinformationen: bikeaction.de/ds
    Von: Jotform
    Gesendet: Donnerstag, 18. Juni 2020 12:18
    An: Jochen Hering
    Betreff: Re: Submission counter widget problem
    A new response has been received:
    [JOTFORM]
    Answered by roneet
    Please note that it is possible to prevent multiple submissions from users here are the options available:
    #1. Add Captcha into your form so that unknowingly if the form is submitted then it would ask for a Captcha before submitting the form.
    #2. Unique Submission: You can take advantage of our unique submission feature to block multiple submissions from one system of one The IP address by setting the "Check Cookies Only (Loose check)" or "Check Cookies & IP address (Strict Check)" respectively. Here is a guide to help you set unique submission: http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form
    #3. Unique Question: You can also use our unique question feature to prevent from submitting duplicate submissions. Example: You can set one of your forms questions (like cell number or email address) to be a unique question. This will not allow a user to use the same cell number or email address to submit your form. Here is a guide to help you: http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question
    Thanks.
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  • Profile Image
    roneet
    Answered on June 18, 2020 at 08:45 AM

    Could you please share the duplicate submission ID so that we can check further on this. Looking forward to your response.

    Thanks.

  • Profile Image
    roneet
    Answered on June 18, 2020 at 08:49 AM

    To find the submission ID, please check this guide:

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    1592484485submission id.PNG

    Thanks.

  • Profile Image
    Bikeaction
    Answered on June 18, 2020 at 09:28 AM
    HI,
    here are some IDs from submissions with the same counter number
    4682835496319133009 & 4682794680116894954
    4682221678022430251 & 4682158336317089122
    4682099221719029485 & 4682103701521034641
    Thank you
    Jochen Hering / Techsupport
    [signature_172345513]
    BIKEACTION GmbH | Weiskircher Strasse 102 | 63110 Rodgau | Germany
    T: +49(0)6106-77256-12 | F: +49(0)6106-7725610
    E: techsupport@bikeaction.de | HP: www.bikeaction.de
    Gerichtsstand: Amtsgericht Offenbach am Main, HRB 44711 | Geschäftsführer: Christoph Goebel
    ​Datenschutzinformationen: bikeaction.de/ds
    Von: Jotform
    Gesendet: Donnerstag, 18. Juni 2020 14:45
    An: Jochen Hering
    Betreff: Re: Receiving Duplicate submissions
    A new response has been received:
    [JOTFORM]
    Answered by roneet
    Could you please share the duplicate submission ID so that we can check further on this. Looking forward to your response.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1592484316
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  • Profile Image
    JohnRex
    Answered on June 18, 2020 at 10:34 AM

    Thank you for sharing the details. I was able to confirm that those are, indeed, duplicate submissions.

    So here's what happened, it's possible that your user's browser kept the last visited URL which is your form's thank you page after they made their first submission. And when they open their browser again at a later time, it automatically loads the thank you page and creates a new submission with the same previous data initially submitted by the user. Some browsers do not reload the URL automatically but it would definitely be an issue when the user reloads the thank you page manually.

    And another way to prevent that aside from the ones mentioned by my colleague is to redirect the user to a different page when they submit the form. For example, you can use your own Thank you page or if you don't have one, you can use this: https://www.jotform.com/thankyou.html.

    So when the user opens the browser, it loads the external link instead of the default thank you page and this will not trigger re-submission. Here's a guide on how to redirect to an external link after submission How to Redirect to a Page After Form Submission.

    Please try that and let us know if you need further assistance.