PDF submission forms missing fields/data

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    jenniferreedphotos
    Asked on June 18, 2020 at 01:17 PM

    When i get a submission and download the pdf i can see where the client initialed the field but the field text is missing and some of the contract information such as the price listed etc are not showing up on the pdf. can someone help me with this?

    Screenshot
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    VincentJay
    Answered on June 18, 2020 at 02:15 PM

    Hi,

    Please try creating a new PDF document and then see if that works. Here's how to customize it: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    You just need to click the +New PDF button.

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    After that, you need to update the email settings and enable the PDF attachment:

    1592504084xvgaeeq.png

    Please try it and let us know if you need further help. 

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    jenniferreedphotos
    Answered on June 18, 2020 at 03:26 PM

    I was able to get the new pdf doc to show everything but i dont see the email settings options to change

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    VincentJay
    Answered on June 18, 2020 at 04:39 PM

    Please share the form link so we can check it further. Here's a guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Or, you can follow the screencast guide:

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    Please try it and let us know if you need further help. Thank you.