Appointment Field: Option to cancel an appointment

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    Asked on June 22, 2020 at 04:12 PM

    Non è possibile che i miei clienti che usano il modulo appuntamento non possano dai rapporti che io gli creo cancellare un appuntamento. se chi ha preso l'appuntamento non può piu mantenerlo l'appuntamento il mio cliente dal modulo che io gli allego come html nel suo sito non puo cancellarlo ma solo spostarlo in un'altra data.

    E' molto importante per me che il mio cliente possa cancellare in autonomia un appuntamento, voi sapete quando sarà implementata questa opzione?


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    Answered on June 22, 2020 at 07:19 PM


    I will escalate this ticket as a feature request so that you will be notified of any updates. However, we can't provide you with an estimated time of when this can be implemented as they are being handled by our backend team accordingly.

    Unfortunately, the only way to unblock an appointment is to delete the submission on the submission page manually. I have come up with a workflow wherein you can receive a notification if your client requests to cancel the appointment, so that you can delete the submission on your end. 

    I have cloned your form, and made the following changes:

    1. I have added a field that will only show if the client would like to edit their submission. You may use any field or indicator that the client will cancel their appointment and hide it through its properties


    I also have the Get Form Page URL widget, to identify that the submission is being edited and to trigger conditions later.

    2. Then set up a condition to Show the hidden field if the form is being edited:


    For reference: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    3. Then set up an email notification that will only be sent based on a condition. This is the notification that you will receive if the user fill in the field for cancellation:


    For reference: How-to-Send-Email-Based-on-User-s-Answer

    Then once you have received this email notification, you can then delete the user's submission on the submission page: How to Delete Form Submission Data 

    Feel free to clone and test my sample form: 


    I hope this helps. Let us know if you need further assistance.

  • Profile Image
    Answered on June 23, 2020 at 12:28 AM
    Grazie Infinite
    Lei mi sta risolvendo un grande problema per me. Le chiedo se posso e non disturbo eccessivamente un’altra cosa. E’ possibile modificare la denominazione di alcuni campi? Vedi allegato.
    Grazie Egidio
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    Answered on June 23, 2020 at 02:32 AM

    Unfortunately we are unable to see the screenshot you have shared. Please note that we cannot receive file attachment in forum.

    I would suggest you to please share your screenshot again, and we will take a look. The following guide should help you how to upload image in forum post:

    We will wait for your response.

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    Answered on June 23, 2020 at 02:35 AM

    How to translate the submission time and "Edit Submission" in form's submission page?1592894100Schermata 2020-06-23 alle 06.2
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    Answered on June 23, 2020 at 03:50 AM

    I have moved your latest question to a new thread so that we can address it separately. You will be answered in the following thread: 

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    Answered on April 13, 2021 at 11:35 AM


    The slots that has been booked and then edited/cancelled is updated as available.

    • You can place an edit link to the thank you page, and then your users can update or cancel their appointments.
    • You can set a reminder email that will be sent to form fillers before the appointment, this emails has Edit/Cancel Appointment button.
    • Or you can edit the submision from inbox.

    All the way, the slots will be updated and will become available if its cancelled.

    Please let me know if you have any further questions,

    All the best..