Receiving email alert for another form

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    shermstep
    Asked on June 25, 2020 at 05:28 PM

    We have forms where the information is getting crossed.  People filling out the form titled Redfin Service Request Form is showing up in our email as Compass Service Request Form which is a completely separate service form.

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    Mike_G
    Answered on June 25, 2020 at 06:25 PM

    May I suggest that you check the email notification set up in the Redfin Service Request Form and make sure that it has the correct Email Subject and Email Content, please?

    Reference Guide: How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders

    Feel free to contact us again anytime if you need any further questions or concerns.

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    shermstep
    Answered on June 25, 2020 at 06:38 PM

    Thanks for sending an answer, however that's not the issue.  I checked the two forms that are getting crossed and the email subject and email content is specific to that user / company.  It is correct on both forms.  I noticed it's only happening depending on a specific selection on the form.  For example, if there are four choices A, B, C, and D, the only one that is getting crossed is choice C.  The other choices are coming in correctly.  

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    Mike_G
    Answered on June 25, 2020 at 07:28 PM

    I have checked the email alerts in the Redfin Service Request Form and it is not associated with any conditions in your form. Also, the email alerts also have a generic email subject.

    Can you tell us what field(s) you are referring to, please? Also, can you share with us a screenshot that shows the issue, please?

    How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    shermstep
    Answered on June 26, 2020 at 03:28 PM
    I just ran a test and the problem is no longer an issue. If it happens
    again, I will respond with screenshots. Thank you
    ...