I was trying to upgrade and it timed out

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    yogamommy6
    Asked on June 30, 2020 at 12:50 PM
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    Kevin_G
    Answered on June 30, 2020 at 02:08 PM

    Apologies for the inconveniences caused. 

    I have checked your account and this seems to be on paid status at the moment, kindly try upgrading again from this link: https://www.jotform.com/myaccount/billing 

    If the problem persists, kindly share us a screenshot about the error you receive, attachments via email replies are not supported here, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum 

    Looking forward to your response. 

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    yogamommy6
    Answered on June 30, 2020 at 02:28 PM

    Thank you, but I am also confused as to why I ran out of submissions. Can you let me know which form caused the overage and how much over it went?


    Thanks!

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    Kevin_G
    Answered on June 30, 2020 at 03:41 PM

    I can see my colleague provided a detailed response regarding this matter on the following link: https://www.jotform.com/answers/2421273 

    Kindly check the response and post any follow-up replies there.

    Thanks.