I was trying to upgrade and it timed out

Apologies for the inconveniences caused. 

I have checked your account and this seems to be on paid status at the moment, kindly try upgrading again from this link: https://www.jotform.com/myaccount/billing 

If the problem persists, kindly share us a screenshot about the error you receive, attachments via email replies are not supported here, but you can upload your images following this guide: How to Post Screenshots to Our Support Forum 

Looking forward to your response. 

Thank you, but I am also confused as to why I ran out of submissions. Can you let me know which form caused the overage and how much over it went?

Thanks!

I can see my colleague provided a detailed response regarding this matter on the following link: https://www.jotform.com/answers/2421273 

Kindly check the response and post any follow-up replies there.

Thanks.