Approved for the nonprofit discount

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    Asked on August 26, 2020 at 04:13 PM

    We were already approved by your organization for the nonprofit discount. When i go to upgrade it asks me for the information again. Do you know why?

    Our organization is Hurricane Pets Rescue Inc. 

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    Answered on August 26, 2020 at 08:37 PM

    We apologize for inconvenience. I reviewed your account/username HPRESQ and I noted that it was approved for non-profit discount.

    You can upgrade your subscription in your account Billing page . The subscription will be discounted.

    Please let us know if you need further assistance.

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    Answered on August 27, 2020 at 09:28 AM
    Thank you so much. One question in one of our forms we ask people to upload a picture of their driver license, they are contacting us the they cannot do it. Do you know why? The form is the first rescponder form.
    Wishing you an awesome day.

    Celene Albano, CEOHurricane Pets Rescue (HPR)National, All Breed disaster relief 501 (C) (3) nonprofit organization and NY New Hope PartnerWeb.: www.HurricanePetsRescue.orgAdoptions: General E-mail: Disaster Relief Assistance: Paw Tel.: 786-999-8239Paw Fax: 305-602-9899Tax ID: 42-169-3737
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    Answered on August 27, 2020 at 11:21 AM


    I have moved your last question to a separate ticket to avoid confusion. You can find your question in the link below:

    We will shortly answer your inquiry.

    Thank you.