Form disappeared - Can't edit the Form

  • Carla
    Asked on September 27, 2020 at 8:44 PM

    We can't seem to access an old form to revise. Is the Canadian site not available? This is the form. https://form.jotform.ca/91408353779265


  • Patrick_R
    Replied on September 27, 2020 at 11:22 PM

    Hi Carla! I don't see any issues with your account or the Canadian site. You should be able to edit this form by logging in to your JotForm account from here: https://www.jotform.com/login/

    In case you still face problems, let us know the error that you see by sending us its screenshot.

    Thank you!

  • Carla
    Replied on September 28, 2020 at 12:28 AM
    When I log into our account, it appears that there are no forms. I've
    recreated the form, but when I log out and back in, I get the same
    problem.
    This is the form I need to amend again. Did I somehow connect it to the
    wrong account?
    https://form.jotform.com/202708329527256
    ...
  • Patrick_R
    Replied on September 28, 2020 at 2:39 AM

    Hi Carla!

    1. The Forms #91408353779265 and #202708329527256 belong to the account registered using the email address: ca**ac**bot@sa**tel.**t.

    2. You also have another account registered with the email address ou**oo**ka**re**ster@g**il.com. This account has one form, link of which is: https://www.jotform.com/202710327056244

    Make sure that you're logging in using the correct email address/password combination and you should be able to edit your forms. In case you don't remember your account password, you can reset it using these instructions.

    I hope this helps. In case of any issues, let us know.

    Thank you!

  • Carla
    Replied on October 15, 2020 at 12:28 AM
    We had a form sent in that received an email confirmed on Sept 27 but we do
    not have it in our registration list. Can you tell us how this could happen
    and if there could be others?

    ...
  • Patrick_R
    Replied on October 15, 2020 at 3:22 AM

    Hello! I've replied to your latest query here: https://www.jotform.com/answers/2635202/

    Thank you!