Form entries no longer exporting to google drive spreadsheet

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    Wahlig
    Asked on October 28, 2020 at 02:05 PM

    Hello,

    Previously, I'd found a way to transfer all form entry data to a spreadsheet on my secure google drive. Now, form entries are not doing that and I can't figure out how to start doing that again. Could you help?


    Thanks,


    Jeni

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    FelipeSantana
    Answered on October 28, 2020 at 04:46 PM

    Hello @Wahlig,

    We do apologize for the inconvenience that you have experienced.

    Please note that due to HIPAA security policies our team's ability to access your account and forms to troubleshoot is restricted. Therefore we cannot view your forms to verify the Google Drive integration.

    If your form has become disconnected from the Google integration, you may need to connect it again. Or if the connection is still active, it may need a refresh.

    Please go into your integrations tab on your form to disconnect and reconnect all of your Google integrations. Please view the user guides below for further assistance.