Duplicate payments occuring.

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    Asked on October 28, 2020 at 06:45 PM

    Hi -

    This is the second time I am emailing about this problem. I was told that if ppl close their browsers after submitting this is less likely to happen. We include this direction in all of our forms in multiple locations, but this isn't a real fix to the problem. Just had someone make a $75 purchase in duplicate. Are you able to fix this problem please? It's not an issue with our credit card provider - you've already told me to go to them. This is a JF issue and I'm hoping you can fix it.


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    Answered on October 28, 2020 at 10:41 PM

    I have checked on your form, but I don't see that you have implemented the unique check and unique submissions that my colleague suggested you on this ticket https://www.jotform.com/answers/2563030-Clients-have-been-charged-twice#3.

    1603939220_5f9a2b94e4e2a_The Easiest Onl

    To prevent duplicate submissions, can you please try implementing the following.

    How to set Form Limits Based on a Unique Question

    How to Set Unique Submissions on a Form

    Let us know if you have any questions or if you need further assistance.