Cannot connect to Paypal.

  • evergreenhotline
    Asked on December 29, 2020 at 9:50 AM

    I cannot connect the forms to PayPal.

  • Amjad_A
    Replied on December 29, 2020 at 10:19 AM

    Hi,

    Sorry for the inconvenience caused, Could you please elaborate on this issue by providing us more info about this support ticket? You may also post a screenshot on our support system.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your response.

  • evergreenhotline
    Replied on December 29, 2020 at 10:39 AM

    When I connect the form to Paypal. I am getting a message that "we are processing your request." its been several days like that.

    My PayPal account is active and in good standing.

    Its seems to be a program from jot form.

    please advise,



  • Bojan Support Team Lead
    Replied on December 29, 2020 at 11:26 AM

    Greetings.

    Can you please try to remove the integration, empty the form cache, and try to connect the PayPal again? You can click here to see how to empty the form cache.

    Your products should be saved, so you don't need to add them again.

    Let us know if this resolved your problem.