I received a "account downgraded" message. What level did we have before?

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    Asked on February 01, 2021 at 04:24 PM
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    Answered on February 01, 2021 at 10:29 PM

    Hi there,

    I've checked your account and it's currently on a FREE plan. You were previously subscribed to BRONZE yearly, which was recently downgraded because the credit card on file was declined.

    If you want to have your account upgraded again, kindly update your credit card and perform another upgrade.

    Guide: https://www.jotform.com/help/330-how-to-change-billing-credit-card

    Here's a guide on how you can upgrade your account https://www.jotform.com/help/331-how-to-upgrade-my-account

    Let us know if you need any further assistance.