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ExpertReaderAsked on February 1, 2021 at 4:24 PM
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Lorenz JotForm SupportReplied on February 1, 2021 at 10:29 PM
Hi there,
I've checked your account and it's currently on a FREE plan. You were previously subscribed to BRONZE yearly, which was recently downgraded because the credit card on file was declined.
If you want to have your account upgraded again, kindly update your credit card and perform another upgrade.
Guide: https://www.jotform.com/help/330-how-to-change-billing-credit-card
Here's a guide on how you can upgrade your account https://www.jotform.com/help/331-how-to-upgrade-my-account
Let us know if you need any further assistance.